Refund policy
At Signature Card House, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.
1. Return Period
Customers may request a return within 30 days of delivery.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- Undamaged
- In its original packaging
- Returned with all applicable accessories, components, and documentation
- Accompanied by valid order information or proof of purchase
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Products damaged after delivery due to misuse, improper handling, or accidental damage
- Products returned without required packaging or components
- Clearance or final-sale items when clearly identified as non-returnable
- Products specifically identified as non-returnable at the time of purchase
Additional product-specific restrictions may apply where permitted by applicable law.
3. How to Request a Return
Before sending any product back, please contact Signature Card House at +1 817-799-7522.
Please provide:
- Your name
- Order number
- Product name
- Reason for the return
- Photos or other information when requested
Do not send a return to our business address unless we have specifically instructed you to do so.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
We may request photographs or other information to verify the issue. Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.
5. Refunds
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Return Shipping Costs
Unless the product is defective, damaged upon arrival, or incorrectly shipped, the customer may generally be responsible for return shipping costs.
If the return is related to an error on our part or a product issue, please contact us before returning the item so we can review the situation.
7. Exchanges
If you would like to exchange an eligible product, please contact us at +1 817-799-7522.
Exchanges are subject to product availability and the applicable return requirements.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will try to accommodate cancellation requests before the order is processed or shipped. If the order has already been processed or shipped, our standard return procedure may apply.
9. Refund Delays
If you have been notified that your refund has been processed but the funds have not yet appeared:
- Check your bank or payment account.
- Contact your payment provider or card issuer.
- If you still have not received the refund, contact us at +1 817-799-7522.
10. Changes to This Policy
Signature Card House reserves the right to update or modify this Return & Refund Policy when necessary.
Any changes will be posted on this page with an updated Last Updated date.
11. Contact Us
For questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact:
Signature Card House
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: signaturecardhouse.shop