Privacy policy

At Signature Card House, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Products purchased
  • Customer service communications
  • Information you voluntarily provide through forms or other communications

We may also automatically collect certain technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • General website usage information

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Provide customer support
  • Process returns, refunds, and exchanges
  • Improve our website, products, and services
  • Detect and prevent fraud or unauthorized activity
  • Maintain website security
  • Comply with legal and regulatory requirements
  • Send marketing communications where permitted by law and where appropriate consent has been provided

3. Payment Information

Payments may be processed through third-party payment providers.

Signature Card House does not intentionally store complete payment card numbers or security codes on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Maintain shopping cart functionality
  • Understand website usage
  • Improve the shopping experience
  • Support analytics and marketing activities where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website and e-commerce service providers
  • Analytics providers
  • Customer support services
  • Fraud prevention and security providers
  • Professional advisers
  • Government authorities when required by law

We do not normally sell your personal information as part of our regular business operations.

6. Shopify and Third-Party Services

Our online store may be operated using Shopify and may use other third-party services to provide payment processing, website functionality, analytics, shipping, security, and other services.

These providers may process information according to their own privacy policies and applicable laws.

7. Third-Party Websites

Our website may contain links to third-party websites or services.

Signature Card House is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We generally retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is used

We may need to verify your identity before processing certain requests.

Some rights may be subject to legal exceptions or limitations.

11. Marketing Communications

If you receive promotional communications from us, you may unsubscribe by following the instructions included in the communication.

You may continue to receive essential communications related to orders, transactions, security, or customer service.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

14. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Signature Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522